Business Development: Manage sales, presentations, negotiations, solutions, and customer service through the complete sales cycle to understand requirements and negotiate the closure of contracts up to 7 figures and gain referrals.

Exceptional Customer Service: Succeeded in delivering best-in-class customer experience at every touch point by partnering closely with buyers resulting in a 40% close ratio and less than 1% cancellation rate.

Networking: Built long-term personalized and professional relationships with lawyers, insurance agents, financial advisors, and other centres of influence securing referrals, co-branded sales seminars and workshops closing hundreds of thousands in sales in 2019.

Secured profitable partnerships with clients as a Salesforce.com Strategic Alliance Partner, providing Salesforce system administration setup, implementation, and training.

Coached C Level executives on everything from sales and marketing, to operations, business process, and recruitment which supported the dramatic growth in revenue of one client business by 40% over a 14-month period.

Performance Improvement: Guided sales reps and trained the trainers at the Executive Level to help capitalize on current/prospective opportunities and revenue while ensuring optimal Salesforce set-up and organization for each client’s business needs.

Staff Leadership: Mobilized a cross functional sales, marketing, operations, and finance team of 15 in the management of daily activities and attainment of performance targets.

Directed recruitment, training & development, performance management, and discipline/grievance issue resolution.

Led a cross functional team of 9 marketing and inside and remote outside sales staff.

Established, implemented, and directed marketing initiatives and changes to the corporate structure to optimize sales performance and KPIs and reduce shrinkage by 18%.

Analyzed businesses and advised on profitable marketing strategies and techniques to increase revenue, retention, and conversion rates. Maintained high level of KPIs to ensure sales success.

Realigned territories and streamlined market penetration tactics resulting YOY profitability.

Ensured the continued operations of the Burnaby sales office during the recession – the one company in their North American portfolio that did not close to relocate to head office.

Implemented advertising and marketing strategies, increased efficiency and streamlined system processes to drive sales and improve savings and margins to exceed a multi million dollar annual budget by 15% in 2008.

Analyzed business intelligence gaining an invitation to use a team selling approach to present our Enterprise Software solutions to the Board of Directors, securing an additional $400k spend per annum from a major international client.

Formulated budget, P&L, recruited and trained staff, travelled to represent the company at industry trade shows.

Exceed 8 figure quota – 110% to target – highest National Key Chain increase in the country through use of analytics, market trends, innovative merchandising and retail display, advertising coop, and product cost reduction and support.

SALES, CONSULTING, TRAINING, MANAGEMENT AND INTERNATIONAL TRAVEL TO TRADE SHOWS